TERMS & CONDITIONS

 

Disclaimer:

 

By placing a order to broken heart underground you are agree to the following

 

1.Payment in full before any printing or design work undertaken (unless pre arranged)

 

2.Once full payment has been made and your design be confirmed any changes may result in extra charges ( Size of print ,Colour,Size of the garments)

 

3.we are not labile if you order the wrong size garment.

(for large order we can send out samples for size  at your cost)

 

4. If you are placing a large order but need a printed sample we will charge you the

Full amount on that t-shirt  and then work it of the rest of  the order so you get the

Full price break discount.)

 

5.  As many of the garments/products we produce and supply are custom, we cannot except returns or issue refunds unless there is an error which is completely our fault.  

 

Business to Business

 

The Distance Selling Regulations Act of 2000 is not applicable to us for two reasons. Firstly, we are a business to business site and therefore exempt.

 

Private

 

The Distance Selling Regulations Act of 2000 does not apply to “personalised goods or goods made to a consumer’s specification”. We are therefore unable to accept any returns unless we make an error or there is a fault with the garments.

 

6. Print and Garment Quality: It is recommended that you request a sample of garments and print before placing a large order. As outlined in (5) returns and refunds are not possible with personalised goods unless we make an error on your order.

 

7. Quality and durability of our prints cannot be guaranteed when we print on to your supplied items or supplied artwork.

 

All Products are sold as as is basis

 

Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Broken heart underground  nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Broken heart underground does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence from its affiliates, directors, employees or other representatives.

 

Design:

 

All Graphic design work carried out by broken heart underground remains the

Property of broken heart underground, unless otherwise stated and agree upon.

All design must be paid for upfront before we start any design work and

There will be no refunds on any design work.

  Please make sure any attached proof copies are checked thoroughly for spelling errors, number errors, or errors in design and layout. Any mistakes in text or images untraced before printing will be your responsibility and there will be a

charge for re-printing / re- design .

 

Price:

 

Prices shown on this website are based on Broken heart underground print current prices and are subject to change at anytime without notice.

 

Trademarks:

 

Broken heart underground will NOT print any garments with trademarks

It is down to the customer to prove they are aloud to use the trademark Products

And companies mentioned on this website may be trademarked (Registered trademarks of their respective owners.)

 

Gas Safe:

 

We will not print / embroidery  the gas safe logo unless you can prove your are registered.

 

Colour Variation:

There will be a difference in colour between litho and digitally printed work. In spite of the most modern printing machines, there may be slight colour deviations. The print result is dependent on very many factors, including the character of the paper of individual manufacturers e.g. the degree of whiteness, the grain direction and/or whether it is gloss or silk; climatic conditions at the printing site, such as temperature and air humidity. Should colour deviations within the tolerance range arise for reasons of this sort, then due to the way our system works – the fullest use to capacity of our formes and machines – this will not constitute a reason for complaint.

 

Digital Print:

We digital print our products in cymk format If you send use your artwork in rgb format there will be colour variations Bhu take no Responsibility for colour variations in Artwork ready files. There may be problems using digitally printed letterheads with some laser printers, we suggest you enquire before purchasing and we are willing to send printed samples to test through your laser printers prior to ordering. There are no issues with all ink jet printers. Please allow for a +/- 1mm registration when backing up digital print.

 

 

Delivery:

 

Normal Production 7 to 14 Working days

We will always attempt to dispatch your product when agreed However if there is a delay Broken Heart Underground print do not accept any resposoniblty ( and no refund will be given ). There will be additional charges for delivery outside the UK Mainland, and may be additional charges if you are unable to accept the parcel when it is delivered by our courier service. Discounts May be offered on postage for multiple orders, when dispatched together. We can not be held responsible for Royal Mail & Courier delays.

 

Artwork:

 

Our artwork service includes 1 low resolution JPG proof copy before printing, we will then make alterations to this sample until you are happy with the artwork. Further artwork samples are available at an addition cost. We do not supply finished artwork in high resolution PDF format or source file . This can be purchased at an agreed rate after printing is completed. Our design service includes 3 hours design work we can design for all Products sold by broken heart underground print .please contact us for a design quotation on larger orders which require more design work.( over 3 hours work) Broken Heart underground will contact you to inform you if the job will take more than 3 hours.

 

Artwork Ready Files

 

Bleed:

 

Please Read our artwork page before sending artwork ready files Please add an additional 3mm bleed area to all artwork which bleeds off the cutting area.

 

Refunds:

No refunds will be given on printed stock

Once stock has been printed it is then dead stock stock included in dead stock is

Posters,Flyers,T-shirts,Hoodies,cds and paper printed parts to cds and dvds,all paper products,pin badges,stickers,most promotional products please email to check stock we do not refund

 

Business to Business

 

The Distance Selling Regulations Act of 2000 is not applicable to us for two reasons. Firstly, we are a business to business site and therefore exempt.

 

Private

 

The Distance Selling Regulations Act of 2000 does not apply to “personalised goods or goods made to a consumer’s specification”. We are therefore unable to accept any returns unless we make an error or there is a fault with the garments.