Delivery Service

We use Royal Mail First Class Recorded and Courier Service as our delivery services.

Orders less than 1.00KG are usually sent out by Royal Mail First Class Recorded and over 1.00KG is sent By Courier service.



Production of your order will Start when full payment and Artwork has been approved.


 Turnaround times will start when payment and artwork has been approved.


 Please note our couriers are for UK Mainland only, if you require a quotation for delivery outside mainland UK, please contacts us.


 All items posted using Royal Mail are tracked.


 We can not be held responsible for items that go missing using royal mail, after 15 working days we can issue a refund for tracked items not received.


 If you would like to track your item, please contact us and we will supply you with the tracking information.


 All items dispatched by Courier service are guaranteed by the date we state on your order however bhu will take no responsibility if the product is late for any reason.


 Tracking information is available on request.


Additional charges may apply if you are not available to accept your parcel on the day of delivery and do not acknowledge the card the courier leaves for you.



Broken heart underground do not offer a Collection service to keep our costs down We don’t have a office open to the public we are a web based only company.